Bank Account & Stripe Connect — Church Event Booking

What is Stripe Connect?

        When a guest books and pays for your event, the money needs to get to you — not just sit with us.
        We use Stripe Connect to make this happen. Stripe is a trusted global payment platform.
        By connecting your bank account, you authorise Stripe to receive the net proceeds when you close your event.
        Payments are held securely in the platform until you close the event, at which point the funds are transferred to your connected account automatically.
        
        Your bank details are held securely by Stripe — not by this website.
        
         Secured by Stripe

How it works — step by step

Click "Connect Bank Account"

From your dashboard, go to Bank Account / Stripe Connect and click the connect button.

We create a Stripe Express account for you

Behind the scenes, a Stripe Express account is registered and linked to your profile. You are then redirected to Stripe's secure onboarding pages.

Complete Stripe's verification

Stripe will ask for your name, address, date of birth, and bank account details. This is a legal requirement to send money to individuals. Everything is entered directly on Stripe's website — we never see it.

Stripe approves your account

Once Stripe has verified your details, your dashboard shows Active. This usually takes a few minutes, occasionally longer.

Guests pay — funds held securely

When a guest pays, the funds are held securely in the platform's Stripe account. This protects everyone while the event is running and any refund requests can be resolved.

Close your event — funds transferred to you

When you click "Close Event" in your dashboard, the net proceeds (ticket revenue minus Stripe fees and platform commission) are transferred to your connected Stripe account. Stripe then pays out to your bank — typically within 1–2 working days.

How refunds work

        Because payments are held in the platform until you close your event, refunds are straightforward —
        the money comes from the platform, not from your Stripe account or bank.
        There is no risk of a refund leaving you out of pocket. The refunded booking is simply excluded
        from the transfer when you close the event.
        
        Note: Stripe's processing fee is not recoverable when a refund is issued — this is absorbed by the platform.

Guest submits a refund request

The guest provides a reason from their booking page. Their booking remains active until you decide.

You review the request

A notification appears in your event dashboard. You can accept or reject the request and add a note for the guest.

If accepted — the guest is refunded from the platform

The full ticket price is returned to the guest's original payment method. They receive a confirmation email and the booking is cancelled. The refunded booking is excluded from your transfer at Close Event.

If rejected — booking stays active

No money moves. The guest is notified of your decision and the booking remains confirmed.

Common questions

Is my bank info safe?

Yes. Your sort code, account number, and identity documents are entered directly on Stripe's encrypted website. We never store or see them.

When do I get paid?

When you close your event. The net proceeds are transferred to your connected Stripe account at that point, and Stripe pays out to your bank — typically within 1–2 working days.

What if I skip this?

You can still run free events. Paid events require a connected bank account before guests can complete checkout.

Can I disconnect later?

Yes. Disconnect at any time from the Bank Account page. Your Stripe account is not deleted — just unlinked from this platform.

Why does Stripe ask for ID?

Financial regulations require payment platforms to verify the identity of anyone receiving money — the same process used by banks and PayPal.

What countries are supported?

Accounts are currently set up for GB (United Kingdom). If you are outside the UK, please contact support.